Shipping policy
Shipping policy
Thank you for choosing Divino World for your wine needs. Below you will find our shipping policy details to ensure a smooth and satisfactory delivery experience.
Shipping Times: Orders are typically processed within 24-48 hours after the order is placed. Our team works diligently to ensure prompt processing and shipment of your order. Please note that orders placed on weekends or holidays may require additional processing time.
Shipping Destinations: We ship to all states within Australia except for the Northern Territory due to legal restrictions.
Delivery Method: We partner with reputable carriers to deliver your wine orders safely and efficiently. The delivery method may vary depending on your location and the carrier's availability. Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery.
We offer flexibility in delivery methods to cater to your needs. In some cases, you will be able to choose between different couriers to suit your preferences and delivery timelines. However, in certain instances, particularly if you are located in a remote area, only one method of delivery may be available due to logistical constraints. Rest assured, we strive to ensure that all delivery options are reliable and efficient. Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery.
Delivery Timeframes: Delivery times may vary depending on your location and carrier services. Generally, deliveries within metropolitan areas may take 2-5 business days, while regional areas may take longer. Please note that unforeseen circumstances such as weather conditions or carrier delays may impact delivery times.
Shipping Costs: Shipping costs are calculated based on the weight of your order and your delivery location. The shipping cost will be displayed during the checkout process before you finalize your purchase.
Age Verification: By placing an order with us, you confirm that you are at least 18 years of age. Our delivery partners may require age verification upon delivery, and they reserve the right to refuse delivery if the recipient is unable to provide valid identification proving their age.
Damaged or Missing Items: In the unlikely event that your order arrives damaged or if any items are missing, please contact our customer service team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
Returns and Exchanges: Due to the nature of our products, we are unable to accept returns or exchanges unless the items are damaged or faulty upon arrival. If you believe you have received a damaged or defective item, please contact us within 48 hours of receiving your order to initiate a return or exchange process.
Contact Information: If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us. Our dedicated customer service team is here to assist you and ensure a seamless shopping experience.
Thank you for choosing Divino World for your wine needs. We appreciate your business and look forward to serving you again in the future.
Divino World Team